Vacvator Vacuum Trucks
unparalleled service & support
Vacvator is located in the country town of Goulburn NSW. We are proud supporters of Australian made and to that end our units are designed, manufactured, painted and assembled at our facility. With that design and manufacturing comes an intimate knowledge of our products which we pass onto our customers through service and support.
Vacvator have a collaborative approach with our customers. The benefits to them is a superior quality product which is designed for the Australian environment and their operational requirements. The feedback Vacvator get from our customers help design and build a better product. Innovation and continual improvement across the manufacturing process provides a point of difference in the vacuum excavation space.
Service, Support, Training & Warranty
We offer service and repair of our units in our facility at Goulburn and also have agreements with service agents in other parts of Australia. Our facility stocks a comprehensive list of consumable and replacement parts for all our units, customers can reach our Spare Parts Team at email@example.com
We offer a guaranteed turnaround time for support to our valued customers; from the time you call in to the time we get one of our team to help with your problem, we guarantee to call back within the hour. We know our customers time is valuable and production is paramount to their success. All our customers have been extremely happy with our response time and the quality of our support, this has always been a high priority in our business model and all our staff understand it’s importance. Call us on 02 4822 4542.
Vacvator offer training on our units for every new customer. Each unit is supplied with a comprehensive operator and training manual to ensure the training is supported long after the onsite training has been done.
We warrant all OME purchased equipment for 12 months, the Hino trucks we partner with have a 3 year warranty. Should there be any claims we will work with our customers to ensure all our supply partners including truck, vacuum pump and water pump suppliers adhere to those warranties. Vacvator offer a 3 year warranty on all Vacvator manufactured parts.
Distribution and Service Partners – Earthmoving Equipment Australia
Vacvator has partnered with Earthmoving Equipment Australia (EEA) to sell and service our units. EEA cover a territory form Sydney to Brisbane including Newcastle and Toowoomba which will help Vacvator increase its coverage of service & support to customers in those regions. All EEA service staff have been trained by the Vacvator technical team to service and trouble shoot the units. EEA also carry consumable items and critical spares used to support the units.
The benefit to our customers is on-site service and allows Vacvator to provide a quicker turnaround to minor breakdowns, servicing and parts supply of its units.
Contact EEA on (02) 9671 1000
What size vacuum unit do you need?
We can help you select the right model!
At Vacvator we build units from 3,000ltrs to 18000ltrs. We have Non-Destructive Digging (NDD), Jetting/NDD combo, Dry Vac/NDD combo units available for our customers to select from. Our industry experts are here to help you select the right model for your application.